How a fixed fare is calculated
What goes into the number you are quoted, why it does not move once you accept it, and the few things that can still change what you pay.
Most taxi pricing asks you to trust a meter you cannot see the inputs to. Oye.cab quotes one total before you confirm, and that total is what the trip costs. This is what is behind it.
The inputs
A quote is calculated on our servers, never in the app, from four things:
- Driving distance between pickup and drop-off — the route distance, not a straight line.
- Estimated duration for that route.
- Vehicle class you choose.
- Surcharges that apply to what you asked for: extra seats, luggage, assistance.
Those four go in, one number comes out, and you see it before you commit. The app never calculates or adjusts the price itself — it displays what the server returned.
Why it is computed server-side
If the app could compute the fare, two riders on the same trip could see two different numbers, and a modified client could quote itself whatever it liked. Keeping the calculation on the server means there is exactly one answer for a given trip, and it is the same answer we will charge and put on the receipt.
What does not change it
Once you accept a quote, the following do not move the price:
- Traffic, or a trip taking longer than estimated.
- Waiting time at pickup.
- The route the driver actually takes.
- Demand while you were booking. There is no surge multiplier applied after a ride is requested.
Pricing is configured per service region. What differs between regions is the configured rate — not a live multiplier reacting to demand.
What can still change it
Three things, all of which you trigger:
- A cancellation or no-show fee, depending on how late the cancellation is and your region’s rules.
- A change made after the trip is under way.
- A promo or referral code — in your favour. Enter it before confirming and the discount is already inside the total you are shown, so the number you see is still the final one.
Fixed routes
Some common point-to-point trips inside a region — a town to an airport, typically — are offered as fixed routes at a set price for that region. You pick the route instead of typing two addresses, and the price does not vary with distance or duration at all.
If a charge looks wrong
Open a dispute against the trip or the receipt in the app, or email support with the trip reference. Support reviews the trip record against the charge, and any refund goes back through the original payment method.
Related: where Oye.cab operates · full FAQ on fares