Change or cancel a booking
How to cancel before a trip starts, when a cancellation or no-show fee applies, and what happens to a payment that was already authorised.
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Support centre
Task-shaped help for riders, drivers, operators and business accounts: change a booking, chase a receipt, fix a failed payment, or delete your account.
Delete your account and data
Request deletion from the app if you can still sign in, or by email if you cannot, plus what data Oye.cab holds and why it is collected in the first place.
Find a receipt or dispute a charge
Where receipts live for rider and business trips, what a receipt itemises, and how to open a dispute if the amount charged does not look right.