For riders

Trip PINs, chat and shared links

The three mechanisms that make a trip safe to get into: a PIN that must match, chat that needs no phone number, and a link that shares one trip only.

21 August 2026

“Getting into the right car” is the oldest problem in taxi booking, and it is not solved by telling people to check the plate. Three mechanisms do the work instead.

The trip PIN

Every trip carries a personal PIN, shown in your app. Before the trip can be started, the driver has to enter or confirm the matching code.

The consequence is the useful part: a car that cannot complete the check is not your booking. It is not a warning or a suggestion — the trip does not start. Vehicle and driver details are shown before pickup as well, but the PIN is the mechanism that actually enforces the match.

In-app chat

Plans change between booking and pickup. “I’m at the side entrance” needs to reach the driver, and historically that meant one of you handing over a phone number.

Chat is attached to the trip instead. Neither side shares a number, and messages are held only for the retention period set for trip chat, then cleared. When the trip is over, so is the channel.

Read-only trip links

You can share a link that lets someone follow your route and arrival without an account.

What makes it safe to send is what it does not carry: the link is scoped to that one trip. It exposes nothing else about your account, your history or your other bookings. Someone meeting you can watch you arrive without being handed a view of everything else.

What this looks like end to end

You book; the app shows your PIN.
A driver accepts; you see their live position, and their vehicle and driver details.
You share the trip link with whoever is waiting, if you want to.
You message in-app if anything changes.
The driver confirms the PIN. Only now can the trip start.
The trip completes and you get an itemised receipt.

If something goes wrong

Left something in the car? Email support with the trip date, the pickup and drop-off, and a description. Support can identify the trip and contact the driver on your behalf.