What a service region is
Service regions are geofences with their own drivers, pricing and payment rules. Here is what that means when a booking is accepted or refused.
A lot of what the platform will and will not let you do comes down to one concept: the service region. It is worth ten minutes.
A region is a geofence with rules attached
A service region is a geographic area, defined as a geofence, that carries its own:
- Driver pool — the drivers approved to work in it.
- Pricing configuration — the rates a fare is computed from.
- Payment methods — card everywhere, cash only where the region allows it.
- Driver document requirements — each region sets its own list.
So a region is not a marketing label for “where we operate”. It is the unit that the booking, pricing and compliance rules all hang off.
Why a booking gets refused
Every booking is validated against the region it falls in. A ride can only be created when both ends can actually be served. If your pickup or drop-off sits outside a live area, the booking cannot be created — not as a stock-availability problem, but because there is no driver pool, no rate card and no approved document set for that ground.
That is deliberate. The alternative is quoting a fixed price for a trip we cannot guarantee anyone can complete, which is exactly the promise the platform exists to keep.
Airports and stations
Served where they fall inside a live region. Longer trips of this kind are often available as fixed routes — a single set price for that region rather than a distance-based quote.
What this means for each audience
Riders. If your address is not covered, the honest answer is “not yet”, and the useful thing you can do is tell us the town. New regions open where there is both rider demand and driver supply.
Drivers. Your documents are verified against your region’s requirements, and onboarding blocks ride acceptance until the outstanding items clear.
Operators. Everything the operator console shows you stays inside the service regions your company is approved for.
Coverage today
Oye.cab operates in the Netherlands, with the company based in Wolvega, Friesland. Additional regions are being prepared.
Related: coverage and service areas · how fixed fares work