For riders

Change or cancel a booking

How to cancel before a trip starts, when a cancellation or no-show fee applies, and what happens to a payment that was already authorised.

21 August 2026

Cancelling

Cancel from the app at any point before the trip starts.

Whether a fee applies depends on two things: how late the cancellation is, and the rules of your service region. If a cancellation or no-show fee does apply, any charge already taken is refunded through the original payment method.

If no driver ever accepted

You are not charged. The request stays open and visible to drivers in your region until one accepts it or it closes automatically. If it closes without a driver, any authorised payment is released back to you.

Changing a trip that is already under way

Changes made after the trip has started are one of the few things that can alter what you pay — the original quote covers the trip you booked. If the change is significant, message the driver in the in-app chat first so you both agree what is happening.

Reservations and day hire

A reservation works differently from an on-demand ride: the driver approves the request first, then you pay to confirm it. Cancelling a confirmed reservation follows the same regional rules as a normal cancellation.

Still stuck?

Email support@oye.cab with the trip reference if you have one — it is the fastest way to find your trip. Include the trip date, pickup and drop-off if you do not.