Find a receipt or dispute a charge
Where receipts live for rider and business trips, what a receipt itemises, and how to open a dispute if the amount charged does not look right.
Where your receipt is
A receipt is generated for every completed trip and is available in the app under your trip history. It itemises the fare, any surcharges, and the total charged.
Business account rides
These do not generate individual receipts. Business rides appear as lines on the monthly invoice instead — a PDF with each trip as its own line. That line is the record for reconciliation.
If you booked on a business account and cannot find a receipt, that is why. Ask whoever owns the account for the monthly invoice.
If the amount looks wrong
Two routes, both fine:
- Open a dispute against the trip or the receipt in the app.
- Email
support@oye.cabwith the trip reference.
Support reviews the trip record against the charge. Any refund is issued back through the original payment method.
Charges that are legitimately not the quote
Before disputing, it is worth checking whether one of these applies:
- A cancellation or no-show fee, per your region’s rules.
- A change made after the trip was under way.
Traffic, waiting time and the route the driver took do not change the fare. If your charge differs from your quote and none of the above applies, dispute it.
Related: how a fixed fare is calculated · fares FAQ